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Frequently Asked Questions

Why can't I buy cigars on your website?

We are ecstatic you are interested in enjoying our cigars! We believe heavily in supporting our family of Authorized Retailers! Which is why we would appreciate nothing more then you going into your local tobacconist and purchasing from them, directly! If you need assistance in finding your nearest Authorized Retailer, please check http://warpedcigars.com/pages/retailers or call us 1-561-366-7204.

What will my credit card statement read?

Your credit card statement may say "Shopify Payment SFRSANFRANCI" or "SP WARPED" depending on your credit card company.

How to Order

1. Use the website navigation at the top of the page (eg. Collection).
2. Once you find an item, choose the size (where applicable) and quantity. Then, click the Add to Cart button.
3. You can review your items by clicking on the Cart button at the top right of the screen. To remove any items in your cart, simply click the Remove button, or Update Quantity button to change the number of an item.
4.When you are ready to make a purchase, click the Checkout button and follow the steps to complete your transaction.

How do I know Warped received my order?

Once we have received your order, you will receive an email confirming your order. Please note this does not guarantee the merchandise is available.

How to track the status of my order:

Once we have shipped your order, you will receive an email update with shipping details and a UPS or USPS tracking number. You may follow the link in the email to check the estimated arrival of your order.

Can I cancel my order?

To cancel an order call Customer Service at 1-561-366-7204. Once an item has shipped, an order cannot be canceled.

When I put something in my shopping cart am I guaranteed I will receive the merchandise?

Unfortunately, items are not guaranteed until the order has been completed. If anything regarding your order changes, you will be contacted immediately. Adding an item to your cart, never guarantees you will receive the merchandise.

How long does it take to receive a refund?

Once your return package is received at our warehouse, an email advising that your refund is in process will be sent. Please note it may take up to 30 days to appear on your credit card depending on your billing cycle.

Do you accept exchanges?

At this time, Warped does not accept exchanges.

What payment methods does Warpedcigars.com accept?

MasterCard
Visa
American Express
Discover
Paypal

Can I use more than one (1) form of payment?

Unfortunately, you cannot use more than one (1) credit card on a single order.

Does Warpedcigars.com ship to multiple addresses for the same order?

At this time, we cannot ship to multiple addresses for the same order.

Can I use a discount code and store credit to place an order?

Unfortunately you are not able to use any discount/promo code in conjunction with a store credit you may have.

How do I unsubscribe from emails?

To unsubscribe from emails, please click here. It takes up to 72 hours to be unsubscribed from Warped emails.

How long will it take to receive my order?

Continental United States:

If your order is placed before 2pm EST (this is very strict), it will ship out same day.

We currently offer 3 shipping methods via UPS:
Ground - Delivery occurs in 3-6 business days after processing begins
Basic (2nd Day Air) - Delivery occurs in 2-3 business days after processing begins
Priority (Next Day Air) - Delivery occurs the next business day (excluding holidays) if placed by 12PM ET
We currently offer 2 shipping methods via USPS (United States Postal Service):

Priority - Delivery occurs 2-3 business days after shipment confirmation
Express - Delivery occurs 1-2 business days after shipment confirmation

How do I return my order?

If you are not delighted with your purchase, Warped offers complimentary returns: simply return the item in its original condition within 30 days for a full refund, less any original shipping costs if applicable.

To receive a refund based on purchase price of the item(s) and in the original form of payment:
1. All merchandise must be returned within 30 days of the original purchase date.
2. The merchandise must be in saleable condition with tickets attached.
3. The merchandise must not be altered.

Sale merchandise may not be returned after 30 days. Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of receipt of your package.

Returning your item

Complete the return section on the packing slip and include it with your merchandise. For your convenience, we have included a pre-paid United States Postal Service (UPS) return label with your packing slip. Simply complete your name and address and affix the return label to the outside of your package. We suggest that you retain a record of the return tracking number for future reference. If you do not have the return form, you may include the shipment notification email as your proof of purchase. Please include a note with your order stating why you are returning the merchandise.

You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.

Your return package can be dropped off at any US Post Office, dropped in any USPS collection box, or given to your USPS carrier.

warpedcigars.com offers complimentary returns on all U.S. orders. No fee will be deducted from your return.

If you choose to use a different return method or you no longer have the pre-paid label, please return your item to the following address:

Warped Cigars, LLC
Return Dept
5155 Corporate Way
Suite G
Jupiter, FL 33458

Is the server for Warpedcigars.com secure?

To help insure that your shopping experience is safe and secure warpedcigars.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. When the letters "http" in the URL address change to "https", you have entered the secure SSL technology. Your browser also might indicate that you are entering a secure area with a pop up message.

Can I ship my order internationally?

We currently ship to eighty-nine countries. Select your destination country from the International Shipping dropdown, located on the Warped Cart page. Free ground shipping is not valid on international shipments.

Questions about recalls?

For information about recalled products, please call: 1-561-366-7204