Terms & Conditions
All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of Warped Cigars, LLC or our suppliers and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with warpedcigars.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.
The trademarks, logos, service marks and trade names of Warped Cigars, LLC and our affiliates may not be used without our written permission.
Errors and inaccuracies
We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
Disclaimer of liability
We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.
Links to other sites
warpedcigars.com.com may contain links to web sites operated by other third parties. Warped Cigars, LLC does not endorse or assume any responsibility for these web sites. We have no control over, or responsibility for, their content, information or activities.
Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of Warped Cigars, LLC, including worldwide rights in all intellectual properties.
Protecting your online order information on warpedcigars.com is very important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the URL address change to "https," the "s" indicates you are in a secure area employing SSL.
Making a credit card purchase is just as safe on our web site as it is by telephone. But if you prefer to order merchandise from the website by phone, call 1-561-366-7204. Our customer service associates are available, Monday - Friday, 9:00am - 5:00pm.
Whenever you shop with Warped Cigars, LLC (in our stores, online, or by phone) we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also retain details of your specific product purchases and transactions with us. If you register with us online, we may ask for additional information, such as your age, interests or product preferences. To improve our web site, we may collect non-personal information about how users navigate through the site.
Use and disclosure of information
We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our store and online product assortments and services for you.
We may provide information we collect to third party service providers that help us bring you our products and services, for example, a company that distributes our catalogs.
We may provide information we collect to carefully selected third parties when we believe their products or services may be of interest to you.
Changes to this Policy
Links to other sites
Online account registration
Registering with warpedcigars.com will make your online shopping faster and easier. We can store your shipping addresses and billing information so that you don’t have to enter them each time you shop. You will also be able to save your shopping basket, check your order status, and review your order history. Your registered information will be securely stored with us, and you can add, delete, or change your registered information at any time using your password.
We may send promotional e-mails to you only if you have asked to receive them. Each time you receive an e-mail from us, you will be given the opportunity to "opt-out" or stop receiving them. You may also click here to unsubscribe.
Warped Cigars, LLC is not responsible for any duties or fees that may incur due to the shipment of an order to an international order.
We currently offer two methods of shipment from our South Florida fulfillment center:
UPS (United Parcel Service)
USPS (United States Postal Service)
We currently ship to eighty-nine countries. Select your destination country from the International Shipping dropdown, located on the Warped Cart page.
Warped is not responsible for any duties or fees that may incur due to the shipment to a country outside of the United States of America.
We cannot ship to Post Office Boxes. We cannot ship to US territories including American Samoa, Baker Island, Federated States of Micronesia, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Commonwealth of the Northern Mariana Islands, Midway Islands, Navassa Island, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands, and Wake Island.
If you are not delighted with your purchase directly from www.warpedcigars.com, Warped Cigars, LLC offers complimentary returns: simply return the item in its original condition within 30 days for a full refund, less any original shipping costs if applicable.
To receive a refund based on purchase price of the item(s) and in the original form of payment:
1. All merchandise must be returned within 30 days of the original purchase date.
2. The merchandise must be in saleable condition with tickets attached.
3. The merchandise must not be altered.
Sale merchandise may not be returned after 30 days. Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 3 days of receipt of your package.
Cigars from Authorized Retailers
Any issues with cigars purchased directly from authorized retailers must be dealt with at the retailer you purchased from. Warped Cigars, LLC cannot and will not send replacements directly to customers. All replacements will come from the authorized retailer you purchased from.
In order to help facilitate the process, we will need both of the following documents.
Copy of original receipt from one of our authorized retailers.
Photographs of any damage you are claiming.
Without these documents Warped Cigars, LLC cannot assist you.