Frequently Asked Questions
Why can't I buy cigars on your website?
What will my credit card statement read?
How to Order
2. Once you find an item, choose the size (where applicable) and quantity. Then, click the Add to Cart button.
3. You can review your items by clicking on the Cart button at the top right of the screen. To remove any items in your cart, simply click the Remove button, or Update Quantity button to change the number of an item.
4.When you are ready to make a purchase, click the Checkout button and follow the steps to complete your transaction.
How do I know Warped received my order?
How to track the status of my order:
Can I cancel my order?
When I put something in my shopping cart am I guaranteed I will receive the merchandise?
How long does it take to receive a refund?
Do you accept exchanges?
What payment methods does Warpedcigars.com accept?
Can I use more than one (1) form of payment?
Does Warpedcigars.com ship to multiple addresses for the same order?
Can I use a discount code and store credit to place an order?
How do I unsubscribe from emails?
How long will it take to receive my order?
If your order is placed before 2pm EST (this is very strict), it will ship out same day.
We currently offer 3 shipping methods via UPS:
Ground - Delivery occurs in 3-6 business days after processing begins
Basic (2nd Day Air) - Delivery occurs in 2-3 business days after processing begins
Priority (Next Day Air) - Delivery occurs the next business day (excluding holidays) if placed by 12PM ET
We currently offer 2 shipping methods via USPS (United States Postal Service):
Priority - Delivery occurs 2-3 business days after shipment confirmation
Express - Delivery occurs 1-2 business days after shipment confirmation
How do I return my order?
To receive a refund based on purchase price of the item(s) and in the original form of payment:
1. All merchandise must be returned within 30 days of the original purchase date.
2. The merchandise must be in saleable condition with tickets attached.
3. The merchandise must not be altered.
Sale merchandise may not be returned after 30 days. Requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of receipt of your package.
Returning your item
Complete the return section on the packing slip and include it with your merchandise. For your convenience, we have included a pre-paid United States Postal Service (UPS) return label with your packing slip. Simply complete your name and address and affix the return label to the outside of your package. We suggest that you retain a record of the return tracking number for future reference. If you do not have the return form, you may include the shipment notification email as your proof of purchase. Please include a note with your order stating why you are returning the merchandise.
You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.
Your return package can be dropped off at any US Post Office, dropped in any USPS collection box, or given to your USPS carrier.
warpedcigars.com offers complimentary returns on all U.S. orders. No fee will be deducted from your return.
If you choose to use a different return method or you no longer have the pre-paid label, please return your item to the following address:
Warped Cigars, LLC
5155 Corporate Way
Jupiter, FL 33458